Return and Refund Policy
We want you to feel confident when shopping with Vibencio. Vibencio is an online store owned and operated by STRAVIX DIGITAL SOLUTIONS LTD, a private limited company registered in England and Wales under company number 17228539.
Return Period
You may contact us within 30 days of receiving your order to request a return. Return requests submitted after this period may not be accepted unless required by applicable law.
Return Eligibility
To qualify for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging, where applicable.
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You must provide your order number and proof of purchase.
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The return must be approved before the item is sent back.
Please do not return an item without contacting us first. Unauthorized returns may not be accepted or refunded.
Non-Returnable Items
Unless the item arrives damaged, defective, or incorrect, returns may not be accepted for:
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Used, worn, washed, altered, or damaged products.
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Personal care, hygiene, or intimate products.
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Products damaged through misuse or improper handling.
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Customized or personalized products.
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Gift cards or downloadable digital products.
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Items clearly marked as final sale.
Any additional product-specific return restrictions will be displayed on the relevant product page where applicable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please provide:
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Your order number.
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A clear description of the issue.
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Clear photos or videos showing the item, packaging, shipping label, and any visible damage.
We will review the information and provide an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.
Return Shipping
Return instructions and the correct return address will be provided after your request is approved. Do not send returns to the address shown on the original package unless we specifically instruct you to do so.
If the return is caused by an incorrect, defective, or damaged item received, we will cover reasonable return-shipping costs where applicable.
For returns requested because of a change of mind, the customer may be responsible for return-shipping costs. Original shipping charges are generally non-refundable unless required by applicable law or the return results from our error.
Refunds
After the returned item is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method. The time required for the funds to appear in your account depends on your bank or payment provider and is outside our direct control.
We may deduct an amount reflecting any loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by applicable law.
Exchanges
The availability of exchanges depends on product stock. Contact us before returning an item so we can confirm whether an exchange is available. If an exchange cannot be provided, you may be offered a refund after the return is approved and inspected.
Order Cancellations
If you wish to cancel or change an order, contact us immediately. We cannot guarantee cancellation once an order has been processed or shipped. If the order has already shipped, you may need to follow the standard return procedure after receiving it.
Statutory Rights
Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection law.
Contact Us
To request a return, refund, or exchange, contact us before sending any item:
Legal Company Name: STRAVIX DIGITAL SOLUTIONS LTD
Trading Name: Vibencio
Company Number: 17228539
Registered in: England and Wales
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@vibencio.com
Phone / WhatsApp: +1 956 281 9199
Website: www.vibencio.com