Vibencio is an online store owned and operated by STRAVIX DIGITAL SOLUTIONS LTD, a private limited company registered in England and Wales under company number 17228539.
At Vibencio, we work to process and ship orders as quickly and efficiently as possible.
Order Processing
Orders are usually processed within 1 to 3 business days after payment has been successfully confirmed.
Processing times do not include weekends or public holidays. Orders may require additional processing time during high-demand periods or when further payment or address verification is needed.
Estimated Delivery Time
Most orders are estimated to arrive within 4 to 8 business days after shipment.
Delivery times may vary depending on:
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The product and its dispatch location.
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The delivery destination.
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Carrier availability and performance.
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Public holidays and high-demand seasons.
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Customs inspections or clearance procedures.
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Weather, transportation disruptions, or events outside our reasonable control.
All delivery periods displayed on our website are estimates and do not constitute a guaranteed delivery date unless expressly stated otherwise.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the carrier receives the shipment.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase. Shipping charges may vary depending on the products ordered, delivery destination, order value, and available shipping method.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and may be the customer’s responsibility. Vibencio does not control customs charges or clearance times.
Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, telephone number, and other required delivery details.
Contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional costs resulting from an incorrect or incomplete address, refused delivery, or failure to collect a shipment may be charged to the customer where permitted by applicable law.
Multiple Shipments
Some orders may be delivered in separate packages because products may be shipped from different fulfillment locations. If this happens, you may receive separate tracking numbers and packages at different times.
Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery period, check the tracking information first and contact the carrier where appropriate.
You may also contact us with your order number so we can review the shipment. Carrier investigations can take additional time, and any refund, replacement, or other resolution will depend on the circumstances and applicable law.
An order shown as delivered by the carrier may require additional verification before a replacement or refund can be considered.
Damaged Packages or Incorrect Items
If your package arrives damaged or contains an incorrect item, contact us as soon as possible. Include your order number and clear photos or videos of the product, packaging, shipping label, and any visible damage.
Please retain the product and all packaging until we have completed our review and provided further instructions.
Contact Us
For questions or assistance with an order, contact:
Legal Company Name: STRAVIX DIGITAL SOLUTIONS LTD
Trading Name: Vibencio
Company Number: 17228539
Registered in: England and Wales
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@vibencio.com
Phone / WhatsApp: +1 956 281 9199
Website: www.vibencio.com