We want you to feel confident when shopping with Vibencio.
If you are not satisfied with your order, you may contact us within 30 days of receiving your item to request a return or refund.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.
Non-returnable items may include used products, personal care items, damaged items caused by misuse, and items marked as final sale.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the product.
Refunds are processed after the returned item is received and inspected. If approved, the refund will be issued to your original payment method.
To start a return or refund request, contact us at support@vibencio.com or via Phone / WhatsApp: +16067351661.